Contact us with your order number, a description of the problem and a couple of photos. We'll tell you the next step - usually a repair, a replacement or a refund, depending on what's wrong and what you'd prefer where the law gives you the choice.
For a major failure you're entitled to choose a replacement or refund. For other failures we'll repair or replace in a reasonable time.
These are your rights under Australian Consumer Law and no part of this policy reduces them.
The warranty doesn't cover normal wear, surface rust on raw-steel finishes (that's the material doing what it does), damage from misuse or modification, or consumable parts.
For stocked items: return it within 14 days of delivery, unused and in its original condition, and we'll refund the item price. Return freight for change of mind is at your cost, and we recommend tracked postage - the item is yours until it reaches us, and we inspect it.
For made-to-order and configured items: because the piece was fabricated to your specification, we can't take it back for change of mind. This doesn't affect your rights if the item is faulty or not as described - those are covered above, custom or not.
If you've ordered but fabrication hasn't started yet - contact us quickly to discuss.
Reply to your order confirmation email, use the contact page, or ring the workshop - the number is in the footer. Have your order number handy; it's on your confirmation and your invoice.